dynaMACS: Frequently
Asked Questions
What is dynaMACS?
dynaMACS is a software designed specifically for manufacturers' rep agencies,
enabling firms to organize, manage and report sales and commission information, quickly
and easily. dynaMACS is a product of MACS Software, a company which has been developing
software solutions exclusively for manufacturers' rep agencies for more than 30 years. Our
client list includes nearly 2,000 agencies nationwide.
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What makes dynaMACS different from other agency software?
The easy-to-learn Windows-based software:
- Has no end-of-month close, so information is always up-to-date and available immediately
- Enables the agency to get information out to the field faster and easier
- Makes entering invoices a breeze, with easy-to-use input screens
- Offers electronic transmission of invoices and commission statements, from factories to
agencies, eliminating time-consuming data entry
- Provides virtually unlimited reporting formats, so you can data by manufacturer,
customer, sales rep, territory and much more
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How does dynaMACS help sales teams operate more efficiently?
dynaMACS is the core of what makes a sales effort function as a team. Data entry,
reporting and distribution of information become nearly effortless, and data is available
to everyone who needs it, whether they are at home, in a customer's office or traveling
around the world.
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Is dynaMACS a fit for my agency?
If you need to track sales and commission data and quickly relay information to field
reps, absolutely. If you are interested in tracking orders at the line item level,
probably not. Our world-class software focuses solely on the management of sales and
commission data. Agencies of all sizes, from those with two reps to those with 25, use
dynaMACS to improve processes and bottom-line profitability.
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What are the system/hardware requirements for running dynaMACS?
dynaMACS is compatible with any Windows-based PC, even the most recent Microsoft versions:
2000 and XP, running on a single-user or network environment. For
complete system requirement details, view
System
Requirements page.
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What about the data in my current software?
dynaMACS has already converted data for hundreds of clients using other software
programs, such as RPMS and CAS-Rep, even custom softwares. Our trained import specialists will manage the
conversion, working closely with your team to ensure that your unique needs are taken into
consideration.
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Is help desk support available for clients?
Yes! You will receive an 800-telephone number to access our technical support specialists.
Phone lines are open from 8:30 a.m. to 6:00 p.m. EST, Monday through Friday. In addition,
online help is available at our website, 24 hours a day, 7 days a week.
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What is the difference between subscription or perpetual license?
A subscription is a “rental” program that entitles you to use the full
software package, with a relatively low initial investment and the ability to
renew quarterly. dynaCARE technical software support gives you access to
technical experts via telephone, email or fax. No additional charge!
With a perpetual license, you buy a software license and use it for an unlimited
amount of time, with no renewal fees and no expiration date. dynaCARE technical
support is available, with enrollment fees paid quarterly and priced based on
the total cost of your software package.
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If I chose to subscribe now and then later decide to buy, are there any
discounts?
Yes! We will apply 25% of all start-up charges and monthly subscriptions you
have paid to date, towards your purchase of a dynaMACS perpetual license.
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Can I add other modules
at a later date?
Yes, you can purchase additional optional modules (add-ons) at any time.
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What
support/training is included in the price?
Our software support plan, dynaCARE, provides you the fastest, most reliable
access to the dynaMACS technical support team. With dynaCARE, you have access to
the help desk, plus free software upgrades and a “members-only” support website.
Included in the price of a perpetual license, you have free access to dynaCARE
for 30 days, after which time, the quarterly rate is 5% of the total software
value. dynaCARE is included in the price of a subscription at no additional
charge. Either way, dynaCARE is an excellent way to protect your software
investment.
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Can I install dynaMACS on a network, so that multiple people can access it if I
buy a single-user license?
Yes, if you buy a single-user license, multiple people can still access
dynaMACS; however only one person can access the software at a time. If you
would like to give users “simultaneous access” so they can all access it at the
same time, you need to purchase a simultaneous network license for each
additional user.
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What is dynaMACS Mobile?
dynaMACS Mobile is a software program that empowers sales reps in the field to receive
up-to-data sales and commission information electronically -- at home, in the office, or
anywhere they have an Internet connection. In addition, managers and owners can receive
updated data for multiple territories. With Mobile, there is no need to wait until
month-end to send sales figures. Reps can get numbers daily, if the agency prefers. And it
eliminates costs and time associated with preparing, printing and mailing bulky reports
each month.
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How does dynaMACS Mobile help sales reps do their jobs better?
Imagine your sales reps being able to pull up the latest sales figures, while they have a
customer or manufacturer on the phone or in a meeting. Whether they're traveling, at home
or at the office, reps can use their laptops or PCs to receive updated sales activity for
their accounts. And they don't have to be connected to the Internet to view numbers, once
they've downloaded. They can sort information by manufacturer, customer, territory,
year-to-date sales and more -- making them more confident, knowing they're armed with
up-t0-date numbers. They can also use the reports to create professional charts and graphs
for presentations -- and even use their laptops to display reports on a projection screen
at a meeting -- an impressive use of savvy technology.
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How does dynaMACS Mobile work?
dynaMACS Mobile works electronically, and effortlessly. After the agency enters sales and
commission data from factories into its database, it then -- with a few mouse clicks --
sends updates figures to fields sales reps, sales managers, agency owners, and anyone else
who is authorized to view data. No print-outs, no mail. Reps receive files with updated
information via email. In seconds, their database is updated, so they can sort and view
numbers any way they want.
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Is dynaMACS Mobile easy to use?
Absolutely. The Windows-based software is easy to learn, even for novices. In addition,
demos, helps guides and technical support are available.
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Does "Mobile" mean I buy a mobile device, like a PDA?
No. The term "mobile" simply refers to the ability to access updated information
anywhere, anytime. All you need is the Mobile software installed on a laptop, office PC or
home computer. You'll need one copy of the "Export" software, which enables the
agency to send files, and one copy of the Mobile software for each person who wants to
access, view, sort and print information.
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Our agency has managers responsible for multiple field sales reps. Can he/she
view data for more than one territory?
Yes, you can configure a mobile in a variety of ways. For example, your sales reps will
have access only to their customers and factories' sales and commission data, while a
sales manager sees all of his sales reps' territories, and an agency owner sees a
comprehensive view of all agency activity.
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What if I only want to see numbers for customer in one region?
Not a problem! You can sort, view and print data any way you like. Viewing all customers
in a particular territory is as easy one or two mouse clicks to select the criteria
(all customers in Northeast Ohio, for example). Each mobile user can sort and sequence
information by manufacturer, year-to-date sales, customer history and much more.
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What happens if the agency send the wrong file to the wrong rep?
You can't! dynaMACS Mobile has built-in security that prevents the wrong data from being
imported by the wrong sales rep. For example, if you try to send Joe Black's territory to
another rep, mobile does not import the file and sends an error message.
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How often does the agency send information to field sales reps?
As often as you like. If you enter sales and commission data from factories daily, you can
send it to field reps the same day, with just a few mouse clicks.
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Can the agency, or a rep in the field, print reports?
Yes, you have a variety of reports to choose from, such as sorts by all manufacturers
represented, only customers in a geographic region, or sales rep commission for a
particular sales manager's direct reports. All you do is select the criteria and print.
And, you can chart and graph the reports, to create colorful and informative visuals for
use in presentations.
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Can I create mailing list using dynaMACS Mobile?
Yes. To do so, use dynaMACS Mobile in conjunction with a third party program such as
Microsoft Word, or your contact database. In addition to mailing lists, you can easily
create form letters, mail merges, labels, envelopes, email lists and broadcast faxes.
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If a salesman leaves, does the agency have to buy another mobile for the new
rep?
No. When setting up a sales rep with dynaMACS Mobile, the software is loaded onto his/her
computer. The agency keeps the software CD and re-uses it if the sales rep leaves.
However, if the agency does not retain the CD, replacement kits are available.
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