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Frequently Asked Questions, continued

Is help desk support available for customers?
Yes! You will receive a Toll Free number to access our technical For more
support specialists. Phone lines are open 8:00 a.m. to 5:30 p.m. information:
EST, Monday - Friday. Plus, help is available from any screen
within dynaMACS . 1-800-321-1788

www.dynamacs.com
Can I add other modules at a later date?
Yes, you can purchase additional optional modules (add-ons) at
any time.

What support/training is included in the price?
Our software support plan, dynaCARE, provides you the fastest, most reliable access to the
dynaMACS technical support team. With dynaMACS you have access to the help desk, plus free
software upgrades and a “members-only” support website. dynaCARE is included in the price of a
subscription at no additional charge.

Can I install dynaMACS on a network, so that multiple people can access it if I buy a
single-user license.

Yes, if you buy a single-user license, multiple people can still access dynaMACS; however only
one person can access the software at a time. If you would like to give users “simultaneous
access” so they can all access it at the same time, you need to purchase a simultaneous network
license for each additional user.
dynaMACS Mobile
What is dynaMACS Mobile?

dynaMACS Mobile is a software program that empowers sales reps in the field to receive up-to-
date sales and commission information electronically – at home, in the office, or anywhere they
have an Internet connection. In addition, managers and owners can receive updated data for
multiple territories.

54 www.dynamacs.com