Our support staff offers a full range of services designed to give you a quick start and make you as productive as possible. In keeping with our commitment to your success, dynaMACS supplies the tools you need to get there.
dynaMACS Software comes with a complete Online Help. Online help is designed to get you started quickly and steps beginners through the Getting Started procedures as well as guides experienced users through advanced topics. Press the F1 key on any dynaMACS screen to access Online Help.
E-mail directly to our technical support staff at firstname.lastname@example.org. We continuously monitor our e-mail for client messages.
FAX your question or a description of your issue to (239) 566-2560. We will respond as quickly as possible via FAX.
Visit our website for the latest information about our products. dynaCARE members can access a members only area for technical articles and software updates.
If Online Help does not answer your question, dynaCARE members may call us at:
Phone: 1-866-633-6227 or 1-239-566-2460
Hours: Monday through Friday from 8am to 5:30pm ET
Telephone support is not intended as a substitute for training. See below for more information.
Fee Based Training
Connect a dynaMACS trainer directly to your computer using a program within the dynaMACS website. Receive personalized instruction using your data. Or schedule a dynaMACS training specialist to provide on-site training tailored to your agency’s specific needs. dynaMACS software also includes a sample database for self-training and practice.
To schedule online or onsite training, please contact us at 1-800-321-1788.
Non-dynaMACS Related Assistance
A successful dynaMACS installation depends on the proper installation and operation of your entire computer system. While standard phone support covers the functions and features of dynaMACS products, we also offer assistance with non-dynaMACS issues such as:
- data conversion
- hardware installation and set up
- non-dynaMACS troubleshooting
- network configuration
- file transfer and transmission
- Windows instruction
These services are charged according to our current fee schedule. These charges are prepaid and non-refundable.